Terms & Conditions of Sale
We guarantee your purchase 100%!
We understand that during the manufacturing process of paper puzzles,
pieces may get damaged or lost.
If this is the case, please send back your puzzle
for a full refund or replacement.
Email us with the order details and a photo of the problem. Or, just isolate the problem
piece(s) when you mail the puzzle back so we can inspect it ourselves.
Shipping & Return Policy
All packages will be shipped within 3 working days of placing the order, and by the most cost effective
and efficient shipping carrier available. We do not pay return shipping on a puzzle, but will send the
next one out free of charge if there is an identifiable problem with the puzzle we receive back.
Puzzle Pet Peeve # 4: flared puzzle knobs.
If this is an issue with an A&F puzzle, we will personally glue the piece(s) back together!
I keep a handy bottle of Elmers to smear on the edge if ever I see
a piece where the cardboard delaminates or the image lifts from the cardboard.
Thank goodness this is not a huge issue, and that it is also easily fixed!
Repaired puzzles will be donated to an autism support center.